AntiquesCare.com Information

About Us AntiquesCare.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@antiquescare.com.

Our Contact details:

AntiquesCare.com

The Elms, Alma Way, FARNHAM, Surrey, GU9 0QN, United Kingdom

Phone: +44 (0) 1483 422562 Fax: +44 (0) 1483 422562 Email: enquiries@antiquescare.com

Making A Purchase You can make a purchase by simply browsing our catalogue, and clicking on the 'Add To Shopping Cart' button next to any items that you wish to buy. This will automatically put them into your shopping cart, but not actually commit you to a purchase until you have finished "shopping". If you are happy with your product selection simply click on the "Checkout" button. You will then be asked for a few details to enable us to complete the transaction. If you wish to review your selection or remove items, click on "View Cart".

On-line payment can be accepted using any of the following credit cards: - AMEX, VISA, Switch, MasterCard, Eurocard, Diners and Delta.

Your card statement will show 'The Internet Fine Art Bureau Ltd' as AntiquesCare is an associate of www.interfine.com - the on-line resource for lovers of Antiques and Fine Art.

Shipping And Handling If you have opted for your AntiquesCare.com products to be delivered and paid post and package, we will ensure they are adequately protected from damage or loss during normal transit. If any of the products are found to be damaged when you take delivery, you should contact us immediately so that we can make arrangements to replace those items free of charge.

Delivery Schedule We will endeavour to deliver the AntiquesCare.com products within 28 days of receipt of your on-line order.

Tax Charges Our on-line catalogue prices (which are in Pounds Sterling) already include 17.5% VAT for all customers in the UK and the European Union.

For customers outside of these areas you should click the "Exemption" button to reduce the VAT to zero.

Credit Card Security Because your card security is our priority, we have arranged for a Payment Service Provider (PSP) to manage the credit card transaction. Our "PSP" is Secure Trading Limited, who are the foremost service for authorising Internet based Credit Card payments in collaboration with the UK's leading banks. Consequently, all such transactions take place through a strongly encrypted public/private key facility as a means of ensuring your complete privacy. Your credit/debit information is not accessed by or made available to us, any third pary organisation, or individual other than Secure Trading Ltd and our registered Barclays Merchant Bank Trader account.

Guarantee All AntiquesCare.com products are supplied in accordance with the manufacturers warranty provided their use and application is in accordance with the manufacturers instructions.

Reaching Us If you need to contact us for any reason, this can be done in a variety of ways:

By e-mail using: enquiries@antiquescare.com

By telephone on: +44 (0) 1483 422562

By fax on : +44 (0) 1483 422562

By post at: AntiquesCare.com, The Elms, Alma Way, FARNHAM, Surrey, GU9 0QN, United Kingdom

COMPLAINTS

We take the issue of customer complaints very seriously. Where you feel the need to contact us for this reason, such complaints will be formally logged on our customer complaints register. A member of the AntiquesCare.com team will then confirm receipt of your complaint and endeavour to take appropriate action within 3 working days.

Privacy Policy AntiquesCare.com does not disclose your information to any third parties other than its Secure On-Line Payment Service Provider only for the purpose of completing the card transaction.

However, "Cookies" are used on this shopping site to enable us to:

- keep track of the contents of your shopping cart once you have selected your products;

- match your purchase to the corresponding delivery address;

- allow your computer to store your details in ancitipation of further orders in the future, ONLY IF YOU SELECT THE "Remember Me" option.

Returns Policy If a product is found to be defective and you return them to AntiquesCare.com at the above address it will be replaced or your money will be refunded.

Remittance Terms On-line transaction by Credit Card is the only way of remitting your payment. Despatch of your products is triggered from our Secure PSP, when your Credit Card transaction has been approved.

This confirmation is normally provided within 24 hours.